AN IMPORTANT DELIVERY UPDATE. Due to the challenges from COVID-19 and its impact on the global supply chain, you may experience some delays. We are doing everything possible to improve the situation, and appreciate your patience.

 

RETURN POLICY

Thank you for shopping with us at DiCarlo, Your satisfaction is of utmost importance to us. If you have any issues or concerns with your order we are here to help.


READY TO SHIP ITEMS

All regular priced Ready To Ship items purchased online, are eligible to be returned or exchanged within 7 business days of delivery date.

All regular priced Ready To Ship items purchased instore, are eligible to be returned or exchanged within 7 business days of purchase date.

Item(s) must be approved by DiCarlo to be in their original, unused, undamaged condition with all original tags/labels attached before they can be accepted for a refund or exchange. Item(s) must be accompanied by original proof of purchase. Shipping and Delivery charges are not refundable and the customer is responsible for paying the shipping charges to have the item(s) returned to the DiCarlo Warehouse, unless otherwise stated by DiCarlo.

DiCarlo Warehouse: 14 Racine Road, Toronto, Ontario M9W 2Z3
Toll Free: 1-800-208-9452
Email: info@dicarlo.co

All Sale, Clearance, Made to Order, Seasonal and Custom items are considered final sale and are not eligible for return. Other exclusions may apply.

Refunds will only be issued after the item(s) has been received, inspected and approved at our DiCarlo Warehouse.

Please Allow 10-14 business days for returns to be processed. Returns will be issued either by a store credit to your account, or charge back.

For items that require a pickup to return to our warehouse, you must obtain a pickup authorization within 7 days from DiCarlo.

DiCarlo reserves the right to refuse returns or exchanges of items that are not in original condition due to damage or misuse by the client.


PRE-ORDER ITEMS

All regular priced Pre-Order items are eligible to be returned within 7 business days of delivery/pick up date. Your refund will be reduced by a restocking fee equal to 20% of the purchase price. Item(s) must be approved by DiCarlo to be in their original, unused, undamaged condition with all original tags/labels attached before they can be accepted for a refund. Item(s) must be accompanied by original proof of purchase. 

All regular priced Pre-Order item(s) that are canceled prior to the item(s) being received will be issued a refund that may be reduced by a restocking fee equal to 20% of the purchase price.

Shipping and Delivery charges are not refundable and the customer is responsible for paying the shipping charges to have the item(s) returned to the DiCarlo Warehouse, unless otherwise stated by DiCarlo.

DiCarlo Warehouse: 14 Racine Road, Toronto, Ontario M9W 2Z3
Toll Free: 1-800-208-9452
Email: info@dicarlo.co

All Sale, Clearance, Made to Order, Seasonal and Custom items are considered final sale and are not eligible for return. Other exclusions may apply.

Refunds will only be issued after the item(s) has been received, inspected and approved at our DiCarlo Warehouse.

Please Allow 10-14 business days for returns to be processed. Returns will be issued either by a store credit to your account, or charge back.

For items that require a pickup to return to our warehouse, you must obtain a pickup authorization within 7 days from DiCarlo.

DiCarlo reserves the right to refuse returns or exchanges of items that are not in original condition due to damage or misuse by the client.


MADE TO ORDER, SEASONAL AND CUSTOM ITEMS

Made to Order, Seasonal and Custom itemare submitted for production immediately upon order placement and are built to your specifications. All Made to Order, Seasonal and Custom orders require payment in full, and are non-refundable, non-cancellable, non-exchangeable and non-returnable.


CANCELLATIONS

For all orders that are canceled prior to item(s) shipping, no delivery fee will be charged.

Pre-Order item(s) that are canceled prior to the item(s) being received will be issued a refund that may be reduced by a restocking fee equal to 20% of the purchase price.

All Made to Order, Seasonal and Custom orders require payment in full, and are non-cancellable once paid.


ITEMS NOT ELIGIBLE FOR RETURN

Gift Cards, Altar Bread, Sacramental Wine, Sacred Vessels, Opened CD’s/DVD, Dated and Annual publication(s)/item(s) are not eligible to be returned and are considered final sale.

All altered items, installed, made to order, custom orders, clearance product and floor models are final sale and are not eligible for return

DiCarlo will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, use or replacement of any defective product or parts.


WARRANTY INFORMATION

DiCarlo strives to offer you the best products from around the world. Due to this, warranties will vary based on the type of product, and will be addressed on a case by case basis.

DiCarlo will examine the product and decide, at its sole discretion, if it is covered under warranty. If it is considered covered, DiCarlo through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If the item is no longer sold by DiCarlo, DiCarlo will provide an appropriate replacement.

It is DiCarlo that determines, at its sole discretion, what constitutes an appropriate replacement.


PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, Delivery rates and other information. All prices on our Canadian website are in Canadian dollars (CAD$) and are subject to any applicable taxes according to provincial and local laws. Availability, prices and delivery rates are subject to change without notice. There may be errors in the prices, descriptions or images of certain merchandise, DiCarlo reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.