AN IMPORTANT DELIVERY UPDATE. Due to the challenges from COVID-19 and its impact on the global supply chain, you may experience some delays. We are doing everything possible to improve the situation, and appreciate your patience.

 

SHIPPING & DELIVERY

DiCarlo strives to deliver your order as soon as possible. We do this by having multiple DiCarlo Retail Locations available for Order Pick up. In addition to our own DiCarlo Delivery services, which include Premium, Standard, and Freight services. Offering you Nationwide delivery coverage across all of Canada in every city and all towns in between.

 


DICARLO RETAIL LOCATIONS PICK UP

Orders can be arranged for pick up at one of our two Southern Ontario DiCarlo Retail Locations.

You will be contacted by phone/email within 2 business days of your order being placed with details of when your order will be available for pick up. Once you are notified of your Order being ready for pick up, Orders will then be held at your chosen pick up location for 7 business days. If your Order is not pick ed up within those 7 business days you will then be contacted to arrange a shipping option. Storage charges will apply for Orders held longer than 7 business days.

To ensure prompt pick up of your Order, please bring a copy of your order confirmation.

 

DICARLO TORONTO PICK UP LOCATION


 

 

DICARLO HAMILTON PICK UP LOCATION


 


DICARLO DELIVERY PREMIUM SERVICE

Our DiCarlo Premium Delivery serves the Southern Ontario Greater Golden Horseshoe/GTA area. Staffed by our own DiCarlo Delivery Professionals. We aim to ensure you receive the best white glove service by offering, clean, organized inside delivery at your location, as well as assembly and set up help when the situation presents itself.


 


DICARLO DELIVERY STANDARD AND FREIGHT SERVICE

Our DiCarlo Standard and Freight Delivery serves All of Canada. Offering Curbside delivery at your location, in a prompt and timely manner. You will be contacted to arrange Delivery details once your Order is placed.


EXPECTED DELIVERY TIMES

Orders that are shipped by courier will be shipped Canada wide as soon as possible unless otherwise arranged. You will be notified by e-mail once your order is shipped. The e-mail notification will contain details about your order, and allow you to track, or change shipping options. Ready To Ship items that ship by courier arrive in 1-5 business days.

Orders that are shipped by our own DiCarlo Delivery Services, Premium, Standard, or Freight and contain Ready To Ship item arrive in 1-5 business days.

Please note that items ordered together may not necessarily be shipped or arrive at their destination together. This is due to differences in the items shipping times, availability, and/or delivery service shipping systems.


PREPARING FOR YOUR ORDER

DiCarlo strives to fulfill and exceed your Shipping and Delivery needs. Please notify DiCarlo of any special requirements necessary to ensure a successful Delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted Delivery time frames, gated entry access, multiple flights of stairs and service elevator reservations. Contact us via Email: info@dicarlo.co or Phone: 1-800-208-9452 and we will do our best to accommodate your Delivery requirements.

Please note our Delivery professionals are not permitted to move furniture currently in your location, nor are they allowed to move or set up electrical equipment.

DiCarlo also offers pick up of certain unwanted Liturgical Appointments, Sacred Vessels and Religious Wares that are no longer needed/wanted. Please contact us via Email: info@dicarlo.co or Phone: 1-800-208-9452 to see if your item's qualifies for this service.

Prior to your Delivery, please ensure you have enough designated space to accommodate your Order.

An authorized individual must be present during your scheduled Delivery window to accept, inspect your items and sign the delivery receipt.


INSPECTING YOUR ORDER 

Our team thoroughly inspects every item before it leaves our warehouse, however it is important that you take the time to inspect your order to make sure that there is no damage, defects or errors.

Should you receive an item(s) with any damages to the box or noticeable markings, please have the Delivery professional make a note of this in their system before they leave the Delivery with you.

Any claim for orders that arrive damaged must be reported within 24hrs of receiving to DiCarlo. Please keep the original shipping container and any packing material, as this may be required for insurance claims.

Many items are hand-crafted and utilize natural materials and therefore one can expect variations between a floor model, photos, swatches and between items.

If you find any damage, defects or errors, please refer to your Order number and contact us via Email: info@dicarlo.co or Phone: 1-800-208-9452


RUSH ORDERS

If you require an order faster than the expected shipping times in the store checkout. Please contact us via Email: info@dicarlo.co or Phone: 1-800-208-9452.


Offsite, Made to Order and Custom Items

Expected Delivery times will vary and will be communicated and arranged with you throughout the Order process. For further inquires on delivery times please contact us via Email: info@dicarlo.co or Phone: 1-800-208-9452.


INTERNATIONAL DELIVERY AND FREIGHT FORWARDING

We only ship within Canada. We do not ship to the U.S.A. or Internationally. However, International clients can have orders delivered to a freight forwarder of their choice located in Canada. Due to the special nature of International shipments forwarding charges are applicable. DiCarlo will treat these orders as a Domestic Delivery to the freight forwarder in Canada, after which you will be responsible for the shipment. 


PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, Delivery rates and other information. All prices on our Canadian website are in Canadian dollars (CAD$) and are subject to any applicable taxes according to provincial and local laws. Availability, prices and delivery rates are subject to change without notice. There may be errors in the prices, descriptions or images of certain merchandise, DiCarlo reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.